Contact & support

Get help with your Android app’s closed-testing journey.

Talk to our team

12Testers is operated by AGASOF LTD for Android developers worldwide. For setup questions, account access or help before ordering, email us at contact@12testers.de. You do not need an account to email us.

Questions before you start?

Our closed-testing FAQs explain account eligibility, the testing process, plans and what to prepare. You can also review Google’s official requirements .

Support for your app or account

Sign in to send a support message from your workspace. Include your app’s package name, the setup step you need help with and any relevant error message. Keep passwords, payment-card details and developer-account credentials out of support messages.

Open account support

Plans and payments

Current plans and prices appear during app setup. For a question about an existing payment, use account support so the team can identify your app and payment record.